We understand that circumstances may arise that require you to cancel or seek a refund for our Online Training Services. Please review our Cancellation and Refund Policy below for guidance on these matters:
Cancellation Policy:
1. Cancellation Requests: If you wish to cancel your enrollment in an Online Training program, you must submit a cancellation request to our customer support team at [email protected].
2. Cancellation Timing: Cancellation requests must be submitted at least 7 days prior to the start date of the training program. Requests received after this period may not be eligible for a refund.
3. Cancellation Confirmation: Upon receiving your cancellation request, we will send you a confirmation email acknowledging the cancellation.
Refund Policy:
1. Refund Eligibility: Refunds for Online Training Services will be considered under the following circumstances:
– Cancellation requests submitted within 7 days of purchase and at least 7 days prior to the program start date.
– In the rare event of a technical issue or problem on our end that prevents you from accessing the training content.
2. Non-Refundable Fees: Unless otherwise explicitly stated, all fees associated with our Online Training Services are non-refundable, including but not limited to registration fees, course material fees, and processing fees.
3. Refund Process: If your refund request meets the eligibility criteria, we will process your refund within 15 business days of receiving your request. Refunds will be issued using the original payment method.
4. Partial Refunds: Refunds, if approved, may be subject to a deduction of any non-refundable fees or administrative charges.
Exceptions:
1. No-Show Policy: If you fail to attend or access the training program without notifying us in 7 days advance, you will not be eligible for a refund.
2. Technical Difficulties: If you experience technical difficulties on your end that prevent you from accessing the training content, we will make reasonable efforts to assist you. However, technical issues beyond our control may not be eligible for a refund.
Contact Information:
If you have any questions or concerns regarding cancellations and refunds, please contact our customer support team at [email protected].
Please note that our Cancellation and Refund Policy is an integral part of the overall Terms of Service for our Online Training Services. By registering and purchasing our Online Training program, you acknowledge that you have read, understood, and agreed to these cancellation and refund terms.
Last updated: August 11, 2023.